Choosing a company for vehicle transport in the UK is an important decision. Your car, van or motorbike is a valuable asset, so it makes sense to check a few key details before you confirm any booking.

Here are the most important questions to ask a vehicle transport company before you say yes.

1. Are you fully insured for my vehicle

This is the first and most important question. Ask the company:

• Do you have goods in transit insurance
• What is the maximum value covered per vehicle
• Do you have public liability insurance

A professional transporter will be able to confirm this clearly. If a company avoids the question or gives a very vague answer, it is a warning sign.

2. What type of truck or trailer will you use

Different vehicles need different equipment. Ask:

• Will my vehicle be transported on a flatbed truck, trailer or inside a van
• Do you have low loaders for sports cars and classics
• Do you use wheel straps, wheel chocks and ramps

This helps you understand how your car, van or bike will actually travel.

3. How do you secure vehicles during transport

Vehicles should be secured properly on the truck or trailer. Ask the company to explain their process:

• Do you strap all four wheels
• Do you use separate straps for the chassis on certain vehicles
• How do you secure motorbikes

Clear answers show that the company has a consistent method and knows what they are doing.

4. What is your usual collection and delivery time frame

Time frame is an important part of planning. Ask:

• How soon can you collect my vehicle
• Do you offer 1 to 5 working day collection for most routes
• Is same day or next day transport possible in emergencies

You should also ask how they will keep you updated if there are delays due to traffic or weather.

5. Are there any hidden fees or extra charges

Always ask for a final price that includes everything. A good question is:

• Is this quote the total price for collection and delivery

If there are any possible extras, such as congestion zone charges or waiting fees, the company should explain them clearly in advance.

6. Have you moved similar vehicles before

Experience with your type of vehicle is a big advantage. Ask if the company regularly transports:

• Standard road cars and family cars
• Classic cars, sports cars and low vehicles
• Motorbikes, trikes and quads
• Non running or accident damaged vehicles
• Caravans and trailers

Real experience means they know the common problems and how to avoid them.

7. Can I see reviews from real customers

Reviews are a good way to see how the company performs in real life situations. Ask:

• Do you have online reviews I can read
• Do you have any references from trade customers such as dealers

Look for comments about communication, punctuality and how the company reacts if something goes wrong.

8. What information do you need from me

Professional companies ask for clear information before they send a quote. They should ask for:

• Vehicle make, model and registration
• Whether the vehicle is a runner or non runner
• Full collection and delivery postcodes
• Any access issues at either address

If someone gives you a very quick price with almost no questions, you might not be comparing like for like with more detailed quotes.

9. How do you handle non running or damaged vehicles

If your vehicle does not start or has accident damage, ask the company:

• Do you have a winch and special ramps
• Can you move vehicles that do not steer or brake properly
• Is there any extra cost for non runners

This avoids surprises on the day of collection.

10. How will you keep me updated on the day

Good communication reduces stress. Ask:

• Will the driver call me before arrival
• Can I get a text message with an estimated time
• Who do I contact if I have questions on the day

A clear plan for updates helps you arrange your schedule around collection and delivery.

Booking vehicle transport with confidence

If a company answers these questions clearly, politely and in detail, it is a good sign that they are professional and reliable.

By asking the right questions up front, you can choose a vehicle transport provider in the UK that will look after your car, van or motorbike from collection to delivery.