Using a professional vehicle transport service in the UK is a simple way to move a car, van or motorbike. However, some common mistakes can cause delays, extra costs or unnecessary stress.

Here are the most frequent mistakes people make when booking car transport and how to avoid them.

1. Not being honest about the vehicle condition

The biggest mistake is saying that the vehicle is a runner when it is not. For example:

• The engine starts, but the car has no brakes
• The car moves only a few metres and then dies
• The steering is very heavy or not working properly

If the vehicle transport company expects a normal runner and arrives without a winch or extra equipment, loading becomes difficult or impossible.

Solution: Always describe the real condition of the vehicle, even if it is embarrassing. It is better to say “non runner” and let the company prepare properly.

2. Giving the wrong or incomplete address

Another common problem is an incorrect postcode or missing house name or number. This can lead to:

• Delays while the driver searches for the address
• Extra mileage and time
• Stressful phone calls on the day

Solution: Copy and paste the exact collection and delivery address from a message or utility bill. Double check the postcode before sending your details.

3. Not checking access and parking space

Some streets are very narrow, have low bridges or no space to turn a truck. If the driver cannot safely access the address, they may need to park far away and walk to the vehicle.

Solution:

• Look at your street with a “truck point of view”
• Tell the company about tight bends, low trees and steep driveways
• Suggest a nearby wider road or car park if your street is too tight

A short drive from a nearby safe spot is much better than a stuck truck.

4. Forgetting personal items inside the vehicle

Transport day is often busy and it is easy to forget:

• Sat navs and phone holders
• Work tools and equipment
• Child seats and personal bags

Solution: Before the truck arrives, quickly empty the boot and interior of anything valuable or fragile. Treat transport day like the day you hand over a car to a buyer.

5. Not being available on the phone

Sometimes the driver needs to confirm a detail, ask about access or update you on timing. If they cannot reach you, this can cause delays or even a failed collection.

Solution:

• Keep your phone charged and with you on collection and delivery day
• Answer unknown numbers while you are expecting transport
• If you will be busy, share a backup contact number

6. Booking only by price and ignoring service details

The cheapest quote is not always the best. Some low quotes do not include:

• Proper insurance cover
• Clear time windows
• Help with loading non runners

Solution: When comparing vehicle transport quotes, look at what is included, not only at the price. Ask about insurance, time frame and how non runners are handled.

7. Leaving booking to the last minute

Last minute transport is sometimes possible, but it is always harder and often more expensive. There may be no trucks in your area on the day you want.

Solution: As soon as you know you will need vehicle transport, request a quote and reserve a date. Even a few extra days of notice make planning much easier.

8. Not confirming everything in writing

Arrangements done only on the phone can be forgotten or misunderstood. Details like postcodes, prices and dates need to be clear for both sides.

Solution:

• Ask for a confirmation message or email with price and addresses
• Check the details and correct any mistakes immediately
• Keep the confirmation handy on collection day

9. Not taking photos of the vehicle

Photos are a simple way to protect everyone. Without photos, it is harder to discuss any damage later.

Solution: Take clear pictures of all sides of the vehicle before collection. The driver will often do the same during inspection.

Book vehicle transport with confidence

Most problems in UK vehicle transport come from missing information or assumptions. By avoiding these common mistakes and communicating clearly, you can make sure your car, van or motorbike is collected and delivered smoothly and safely.